[158591] in North American Network Operators' Group
Re: Amazon Abuse contact
daemon@ATHENA.MIT.EDU (Darius Jahandarie)
Tue Dec 4 17:51:00 2012
In-Reply-To: <50BE7BDE.9020901@viviotech.net>
Date: Tue, 4 Dec 2012 17:49:37 -0500
From: Darius Jahandarie <djahandarie@gmail.com>
To: Mark Keymer <mark@viviotech.net>
Cc: North American Network Operators' Group <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Tue, Dec 4, 2012 at 5:40 PM, Mark Keymer <mark@viviotech.net> wrote:
> If there is a Amazon Abuse person our there or if someone has a good contact
> to someone at Amazon can you message me off-list.
>
> We have put in some Abuse request a couple of days ago and have not heard
> back. It would be great to talk with someone about an issue effecting one of
> our clients and the use of Amazon. (Cloud instances I believe)
FWIW, I had an issue with a DoS attack from an EC2 machine, and it
took a total of 2 weeks for them to take the box offline, despite the
attack going on the entire time (and being a really obvious UDP
crudflood).
I imagine that is their turnaround time. I found no escalation path
despite searching for phone numbers and bumping the ticket with more
info a few times.
--
Darius Jahandarie
