[157502] in North American Network Operators' Group
Re: hotmail.com live.com admin needed
daemon@ATHENA.MIT.EDU (Alex Brooks)
Wed Oct 24 15:45:35 2012
In-Reply-To: <5085C5A0.7030206@runcentral.com>
From: Alex Brooks <askoorb+nanog@gmail.com>
Date: Wed, 24 Oct 2012 20:44:30 +0100
To: nanog <nanog@nanog.org>, cperez@runcentral.com
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hello,
On Mon, Oct 22, 2012 at 11:16 PM, Carlos M. Perez <cperez@runcentral.com> wrote:
> Hi,
>
> We're trying to resolve some delivery issues reported by hotmail users.
> Started happening a few weeks ago.
<SNIP>
> ===
> Reporting-MTA: dns;snt0-omc3-s27.snt0.hotmail.com
> Received-From-MTA: dns;SNT133-W53
> Arrival-Date: Mon, 22 Oct 2012 14:09:49 -0700
>
> Final-Recipient: rfc822;administrator@xxxx.com
> Action: failed
> Status: 5.5.0
> Diagnostic-Code: smtp;550 authentication required
> ===
>
Just to be sure, have you checked the error code you are receiving
against the list at
https://blu002.mail.live.com/mail/troubleshooting.aspx#Codes and, if
you are following the policy on that page and have a correctly
configured server, filled in the postmaster contact form at
https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts ?
As the site says "If automation can determine [the IP range] to be
eligible, the IPs may be mitigated. If not, the response will provide
information about the status of the IPs and a link to report this to
our Deliverability Support Staff who can than further investigate your
issue. This team is available 24 x 7."
Alex
