[156286] in North American Network Operators' Group
Re: anyone from spamhaus hanging around?
daemon@ATHENA.MIT.EDU (Christopher Singhaus)
Thu Sep 13 21:38:59 2012
Date: Thu, 13 Sep 2012 21:38:00 -0400
From: Christopher Singhaus <csinghaus@hopone.net>
To: nanog@nanog.org
In-Reply-To: <20120913174001.23a7ebc5@be.back.L8R.net>
Reply-To: csinghaus@hopone.net
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Brad,
I in no way represent Spamhaus, but as someone who has had lots of
experience with them, I can assure you that you are not blackholed.
You resolved the complaint how? Did you respond to the SBL? Did you get
an auto-acknowledgement when you did respond to the SBL?
Post up your SBL links here. Let's see what they have to say in them.
You will have a hard time trying to connect with them in any other way
aside for responding via email to the complaint.
On 9/13/2012 5:40 PM, Brad Barnett wrote:
>
>
>
> On Thu, 13 Sep 2012 11:17:44 -0400
> Brad Barnett <brad@gamingsolutions.ca> wrote:
>
>>
>> We've been running a clean operation for years, but recently, one of our
>> clients spammed then entire universe (using external mail servers, but
>> linking to some internal URLs).
>>
>> We've since terminated them, and such things are against our terms of
>> use. However, we seem to have massive issues getting any response from
>> Spamhaus. We're worried that perhaps we're just blackholed, or someone
>> is on vacation, or something to that effect.
>>
>> Right now, we're essentially crippled -- and at the same time, we
>> resolved the direct complaint a week ago.
>>
>> Does anyone have any idea as to how to contact someone at Spamhaus via
>> IM, phone, etc? IRC channel?
>>
>> Church? ;)
>>
>> NOTE: we're not perfect, but again -- we don't allow spamming. We force
>> unsubscribe footers on all outgoing mail clients send, we don't allow
>> SPAM as per terms of use, and we insist that clients use a list of
>> known-contacts if they do mailings.
>>
>> EG: people they've have contact with in the past.
>>
>>
>
--
Christopher Singhaus,
Systems Administrator / Abuse Dept
csinghaus@hopone.net *** 703-564-5400
HopOne Internet Corp. - AS 14361 - www.hopone.net
"Yesterday's weirdness is tomorrow's reason why." -Hunter S Thompson
