[153980] in North American Network Operators' Group
RE: Cisco Smartnet for 6509E Line Cards
daemon@ATHENA.MIT.EDU (STARNES, CURTIS)
Wed Jun 20 08:28:41 2012
From: "STARNES, CURTIS" <Curtis.Starnes@granburyisd.org>
To: david peahi <davidpeahi@gmail.com>, "nanog@nanog.org" <nanog@nanog.org>
Date: Wed, 20 Jun 2012 07:26:41 -0500
In-Reply-To: <CAE_aTPPYfuCXH_4rdDoDBdS7rpvodkUVRqbDbobymxuy=A=jvQ@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
That is the way I understood it in the past but:
I recently priced a new 10G blade for our 6509 and was quoted Smartnet for =
it.
I asked about if it was covered under the chassis Smartnet and was told tha=
t line cards were not covered.
I do know that I have replaced the supervisor card before under the Smartne=
t contract on the chassis.
My understanding now is that the chassis, supervisor card, fan trays, and p=
ower supplies are covered by the chassis Smarnet.
Any line cards added need to be covered with their own Smartnet contract.
If anyone knows better, please let us (me in particular) know.
I work in the K-12 educational market and right now the Smarnet on the chas=
sis runs about 30% of what the chassis costs (bare chassis without sup, fan=
s, and power supplies).
If the sup, fan trays and powers supplies are not covered then that is a st=
eep price to pay for a bare chassis. I could buy another chassis and put on=
the shelf and it would be cheaper since the chassis itself would have to b=
e abused badly to need replacing.
If the chassis, supervisor, fans, and power supplies are covered under the =
chassis contract then the pricing on the chassis contract makes sense.
Curtis
-----Original Message-----
From: david peahi [mailto:davidpeahi@gmail.com]=20
Sent: Wednesday, June 20, 2012 12:02 AM
To: nanog@nanog.org
Subject: Cisco Smartnet for 6509E Line Cards
Can anyone comment on Cisco 6509E Smartnet "chassis" coverage? In the past,=
"chassis" has always meant, not just the passive chassis itself, but all o=
f the components including supervisor cards, line cards, power supplies, fa=
n trays, etc. Now it appears that Cisco is requiring Smartnet coverage on l=
ine cards in addition to the chassis.
My understanding is that Smartnet functioned much like insurance policies, =
where Cisco collected maintenance contract fees year after year, but the de=
vices were generally so reliable that the collected Smartnet fees always fa=
r exceeded the dollar amount required to replace failed components.
Regards,
David
