[152024] in North American Network Operators' Group
AT&T DSL bypass first line
daemon@ATHENA.MIT.EDU (Brandon Ewing)
Mon Apr 9 23:22:27 2012
Date: Mon, 9 Apr 2012 22:21:41 -0500
From: Brandon Ewing <nicotine@warningg.com>
To: nanog@nanog.org
Mail-Followup-To: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
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I've been an AT&T DSL customer for 3+ years, with no issues until they
started sending people into my neighborhood to "start retrofitting for
UVerse". Since they've visited, my PPPoE has dropped once an hour, many
times requiring me to restart my router (Cisco 877) to get my virtual
interface to come back up.
Speaking with the front line on the phone has given me nothing but problems
(in their defense, I do have a non-standard modem) -- could someone with
knowledge provide me with a way to bypass the CSRs and speak to someone with
clue to work out debug logs and figure out why I am suddenly an unhappy AT&T
customer?
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Brandon Ewing (nicotine@warningg.com)
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