[15149] in North American Network Operators' Group
Re: Hello, @Home?
daemon@ATHENA.MIT.EDU (Adam Rothschild)
Sun Feb 8 23:45:29 1998
X-Envelope-To: nanog@merit.edu
Date: Sun, 8 Feb 1998 23:33:07 -0500 (EST)
From: Adam Rothschild <asr@millburn.net>
To: Chris Dorsey <dorsey@corp.home.net>
cc: nanog@merit.edu
In-Reply-To: <199802080124.RAA17527@stick.eos.home.net>
Chris:
Let's move this discussion to private e-mail. I am sure the NANOG readers
could care less, as they have more important matters to deal with (such as
bar-hopping in NM :)
Anyway, I noticed this problem at around 17:00 EST on Friday. It was
corrected within several hours.
What disturbs me was not the problem itself, but the lack of
information/support your standard support channels were able to provide me
with. I was basically told that you were aware of this, and that it was a
"Bell Atlantic problem," but no more (including specifics, status,
estimated time of repair, etc). This was after waiting on hold for ~ 30
minutes, listening to elevator music that makes John Tesh sound good. :(
Once again, please direct future correspondences to me PRIVATELY.
Thanks,
Adam
On Sat, 7 Feb 1998, Chris Dorsey wrote:
> Hi Adam,
>
> If you can forward a complete description of the problem
> to "noc@home.net", the NOC will investigate as quickly as
> possible. This approach will undoubtably provide better
> service. I've alerted our NOC and they are taking a look
> at the problem and are awaiting the particulars. I noticed
> you didn't include a phone number in your .sig so if you
> could include that too it would expedite things.
>
> Thanks in advance,
> Chris Dorsey
> @Home Network
> dorsey@home.net
> noc=1-800-872-3595
> my phone=650-569-5341
>
> > Uh... Could someone from @H please contact me privately, ASAP?!? Put
> > simply, your connectivity at SprintNAP and [the Parking Garage Commonly
> > Referred to as] MAE-East sucks at the moment.
> >
> > Your phone support leaves much to be desired in terms of competency and
> > responsiveness.
> >
> > BTW, thanks to everyone who contacting me re: cross-country
> > connectivity. I have a gazillion FR price quotes headed my way... :)
> >
> > Thanks,
> > Adam
> > --
> > ----------------------------------------------------------
> > Adam Rothschild <asr@millburn.net>
> > CTO / Senior Systems Engineer http://www.millburn.net
> > millburnNET inter@ctive
>
>
