[150847] in North American Network Operators' Group
Re: AS209/CenturyLink NOC email?
daemon@ATHENA.MIT.EDU (Jim Lucas)
Tue Mar 6 15:47:03 2012
Date: Tue, 06 Mar 2012 12:46:10 -0800
From: Jim Lucas <lists@cmsws.com>
To: Doug McIntyre <merlyn@geeks.org>
In-Reply-To: <20120306204250.GA24485@geeks.org>
Cc: Jason Lixfeld <jason@lixfeld.ca>, nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 03/06/2012 12:42 PM, Doug McIntyre wrote:
> On Tue, Mar 06, 2012 at 02:54:24PM -0500, Jason Lixfeld wrote:
>> Anyone from AS209/CentryLink around to troubleshoot some routing weirdness? If not, anyone have a NOC email address for them? Google-fu and RADB searches came up empty.
>
> Qwest/CenturyLink doesn't do email.
Not sure what you are talking about. I email them all the time. And
yes, they do respond. And yes, they were helpful.
>
> As a customer, you have to call them or use their borked ticket system.
If you are a customer, then you need to talk with your sales rep and
they will get it to the correct department.
>
> As a non-customer, you probably have to call them.
> http://puck.nether.net/netops/nocs.cgi
>
> You can try the email listed there, but I seriously doubt it'll go
> through or ever get read.
>
>
>
--
Jim Lucas
http://www.cmsws.com/
http://www.cmsws.com/examples/
http://www.bendsource.com/
