[150411] in North American Network Operators' Group
Re: Customer Notification System.
daemon@ATHENA.MIT.EDU (JC Dill)
Thu Feb 23 13:45:12 2012
Date: Thu, 23 Feb 2012 10:44:06 -0800
From: JC Dill <jcdill.lists@gmail.com>
To: NANOG list <nanog@nanog.org>
In-Reply-To: <0BED6E4A-3731-4904-BE4D-83579FB6A3EB@ifncom.net>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 22/02/12 6:46 PM, James Wininger wrote:
> Well we would not be sending the notification in an attachment, but there are times when it would be nice to send a list of circuit ids (exported from billing system as PDF) or some other exported doc to the notification.
Nice for WHO? There is absolutely no need to export something as simple
as a list of circuit IDs as a pdf. Use plain text. Ditto for the rest
of your exported DOCs.
When there are exceptions, when you need to include an image (sparingly,
not because marketing thought it was a good idea to bling up all your
emails), or a table, send in HTML with plain text. Don't make the
recipient start up another program to open an attachment.
jc
