[150385] in North American Network Operators' Group
Re: Customer Notification System.
daemon@ATHENA.MIT.EDU (James Wininger)
Wed Feb 22 21:44:58 2012
From: "James Wininger" <jwininger@ifncom.net>
In-Reply-To: <4F451929.8030407@gmail.com>
Date: Wed, 22 Feb 2012 21:46:47 -0500
To: "JC Dill" <jcdill.lists@gmail.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Well we would not be sending the notification in an attachment, but there ar=
e times when it would be nice to send a list of circuit ids (exported from b=
illing system as PDF) or some other exported doc to the notification.
--=20
Jim Wininger
Indiana Fiber Network
Desk - 317-777-7114
Cell - 317-432-7609
Office - 317-280-4636
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On Feb 22, 2012, at 11:34 AM, "JC Dill" <jcdill.lists@gmail.com> wrote:
> On 21/02/12 2:58 PM, James Wininger wrote:
>>=20
>> We would need to send notifications out to say about 400 customers.
>> Ideally the system would send an attached PDF.
>=20
> Why are you sending an attachment?
>=20
> I hate it when businesses think that they will somehow improve my reading e=
xperience by bloating up the email, sending attachments, etc. What about if=
I'm reading email on my phone? In what way does providing the information i=
n a PDF benefit ME?
>=20
> 99.999% of the time there is absolutely no benefit in the attachment. But=
by pushing customers to open attachments to get the content we are encourag=
ing them to be complacent about opening all attachments, and that's a great w=
ay to end up getting infected with malware.
>=20
> Make sure you have a Very Good Reason for sending content in an attachment=
. If your plan is to always send the info as a PDF odds are high that you d=
on't have a good reason for doing it this way.
>=20
> jc
>=20
