[150334] in North American Network Operators' Group
Re: Customer Notification System.
daemon@ATHENA.MIT.EDU (Adam Rothschild)
Tue Feb 21 22:40:25 2012
In-Reply-To: <01245B4ABF809743A84B2F16C6598FEADD38D9@hydrogen>
From: Adam Rothschild <asr@latency.net>
Date: Tue, 21 Feb 2012 22:39:13 -0500
To: James Wininger <jwininger@ifncom.net>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Tue, Feb 21, 2012 at 5:58 PM, James Wininger <jwininger@ifncom.net> wrote:
> We are a smaller ISP in Indiana. We are growing quite rapidly (yeah for
> us). We have a need for a customer notification system. We have simply
> out grown the ability to send emails to our customers manually. We need
> to have a better way of notifying our customers of maintenance etc.
Seconding the earlier recommendation, mailchimp is a great tool. Good
interface aside, there is strong operational benefit to being able to
issue notices completely "out of band".
> We would need to send notifications out to say about 400 customers.
> Ideally the system would send an attached PDF [...]
If you're going to do this, please be sure to send a copy of the
notice inline as plain text too. Your customers on smartphones, using
assistive technology, or automatically piping vendor notices into
calendaring/ticketing systems will thank you. :-)
HTH,
-a
