[147801] in North American Network Operators' Group
Re: Well Lookie Here,
daemon@ATHENA.MIT.EDU (Leo Bicknell)
Thu Dec 22 14:03:46 2011
Date: Thu, 22 Dec 2011 11:02:40 -0800
From: Leo Bicknell <bicknell@ufp.org>
To: nanog@nanog.org
Mail-Followup-To: nanog@nanog.org
In-Reply-To: <4EF37CFF.3020109@mtcc.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
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In a message written on Thu, Dec 22, 2011 at 10:54:55AM -0800, Michael Thom=
as wrote:
> At that point why should they sell iron at all? Seems like you get
> all of the downside of owning the iron, and all of the downside of
> paying for a cloud based service. Either you own what you own,
> or you pay for service that somebody else provides. This "you
> bought useless hardware unless you pay up" is really what's
> infuriating.
I didn't say the box should stop working, but that it should stop
processing the subscription data. For instance Barracuda boxes do
local bayesian filtering, which does not require a subscription,
and should continue to work.
But I'm also not sure why this is any more or less infuriating than
other things in the real world. When my home was built I had to
buy an electric meter, at my cost, so I could get electric _service_.
If I don't pay the bill they turn me off, that hardware is now
useless and I don't get to recoup that cost.
Barracuda has bundled a hardware product with a service. Some people
want it priced like a hardware product, some people want it priced like
a service. That is fundamentally why they are in a no-win position from
a customer relations perspective.
--=20
Leo Bicknell - bicknell@ufp.org - CCIE 3440
PGP keys at http://www.ufp.org/~bicknell/
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