[147007] in North American Network Operators' Group
Re: ATT GigE issue on 11/19 in Kansas City
daemon@ATHENA.MIT.EDU (Brad Fleming)
Wed Nov 30 12:59:04 2011
From: Brad Fleming <bdflemin@gmail.com>
In-Reply-To: <4ED66BD3.3050603@ttec.com>
Date: Wed, 30 Nov 2011 11:58:09 -0600
To: Joe Maimon <jmaimon@ttec.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
>>>=20
>> In either case I'm a customer and will likely never be told what went =
wrong. I'm OK with that so long as it doesn't happen again!
>>=20
> Does being told what happened somehow prevent it from happening it =
again?
Nope. But if this same issue crops up again we'll have to "work the =
system" harder and demand calls with knowledgeable people; not an easy =
task for a customer my size (I'm not Starbucks with thousands of sites). =
A single outage can be understood, seeing repeated issues means I want =
to know what's going wrong. If the issue is something simply mitigated =
and the service provider hasn't taken steps, I need to start looking for =
a different service provider. Everything has a little downtime every now =
and again and I can live with it on lower speed circuits.
>=20
> What is the utilitarian value in an RFO?
To determine whether its an honest mistake or a more systemic issue that =
should push me toward another option.=20
