[146638] in North American Network Operators' Group
RE: OT -- seeking a knowledgable AS 701 technical contact.
daemon@ATHENA.MIT.EDU (Schiller, Heather A)
Thu Nov 17 13:46:49 2011
From: "Schiller, Heather A" <heather.schiller@verizon.com>
To: Robert Bonomi <bonomi@mail.r-bonomi.com>, "nanog@nanog.org"
<nanog@nanog.org>
Date: Thu, 17 Nov 2011 13:45:36 -0500
In-Reply-To: <201111162235.pAGMZl0a039506@mail.r-bonomi.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hi! Now that you have my email address, ping me offline and I'll see if I c=
an help.
--Heather=20
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
Heather Schiller
Network Security - Verizon Business
1.800.900.0241 security@verizonbusiness.com
=20
-----Original Message-----
From: Robert Bonomi [mailto:bonomi@mail.r-bonomi.com]=20
Sent: Wednesday, November 16, 2011 5:36 PM
To: nanog@nanog.org
Subject: OT -- seeking a knowledgable AS 701 technical contact.
Apologies for the noise, but I have been absolutely unable -- despite liter=
ally *hours* of trying --to contact anyone at _any_ of the published Verizo=
n Business phone numbers who has any comprehension of what I am talking abo=
ut -- to wit:
"I am looking for someone with _any_ awareness/knowledge of Verizon=20
Business's public-access anonymous FTP server, with the hostname=20
'ftp.uu.net'."
The published Verizon Business technical contact number -- both in 'whois'
for uu.net, and Jared's NOC contact list is only the 'ticket center', and w=
on't open a ticket for someone who is not Verizon customer.
"Customer service" doesn't know what 'ftp' is, and vacillates between think=
ing it is a circuit problem, or that I am having a problem with -my- domai=
n. =20
Call-transfer to 'technical support' was answered by someone handling 'deli=
nquent payments'. Another transfer attempt ended up on somebody's cell pho=
ne.
