[146060] in North American Network Operators' Group
Re: consumer DSL problems
daemon@ATHENA.MIT.EDU (Bret Clark)
Tue Nov 1 08:06:46 2011
Date: Tue, 01 Nov 2011 08:05:42 -0400
From: Bret Clark <bclark@spectraaccess.com>
To: nanog@nanog.org
In-Reply-To: <CACwkm_Odxi4-kSx43xppjUd3osaFAXz1tAAg1=-BPuUO9T0gnw@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 11/01/2011 05:03 AM, Mike Reed wrote:
>
> Is there a common policy on rendering vendor-supplied CPEs unusable?
Yes if they are old.
> As a network operator to residential users, would you notify any
> potentially affected users before making such a change?
Any responsible provider would make sure to notify users before making
the change and then not make the change until all users had been
upgraded to a new modem...within reason of course...some customer are
hard to reach and never respond, so at some point you just have to make
the switch.
Regards,
Bret
