[143843] in North American Network Operators' Group
Re: What do you do when your Home ISP is down?
daemon@ATHENA.MIT.EDU (Paul Graydon)
Fri Aug 19 14:47:05 2011
Date: Fri, 19 Aug 2011 08:46:09 -1000
From: Paul Graydon <paul@paulgraydon.co.uk>
To: nanog@nanog.org
In-Reply-To: <4E4EA3BD.4040102@packetpimp.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 8/19/2011 7:56 AM, Jason LeBlanc wrote:
> This is why I love my mom and pop DSL provider, I can call and get
> someone who speaks packets and listens and understands. I may not
> have the speed some cable providers offer (if you actually get it..)
> but it is reliable and I can get resolution quickly. Short of that,
> tether the laptop to my phone can get my by in a pinch.
>
> Jason
>
It's one of the things I appreciate about the ISP I use at work being
local. Their first line are rarely that technical, do a great job of
quickly and painlessly filtering out users with basic problems, and
quickly escalate. If needs be I have a direct phone number for the CEO
and founder of the company, someone who is CCIE qualified.
