[143830] in North American Network Operators' Group
Re: What do you do when your Home ISP is down?
daemon@ATHENA.MIT.EDU (Jay Ashworth)
Thu Aug 18 18:41:08 2011
Date: Thu, 18 Aug 2011 18:34:19 -0400 (EDT)
From: Jay Ashworth <jra@baylink.com>
To: NANOG <nanog@nanog.org>
In-Reply-To: <Pine.LNX.4.61.1108181332300.3994@soloth.lewis.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
----- Original Message -----
> From: "Jon Lewis" <jlewis@lewis.org>
> It can be frustrating talking to their frontline people, but unless you
> have contacts there in network engineering, what else are you going to do?
I just want to put in a tip o' the hat here to the BHN/RoadRunner *business*
support people who handle Tampa Bay. I have had to call them, oh, 20 or 30
times in the last 5-7 years, mostly on behalf of clients, and their front
line is *sharp*. They understand CIDR, they don't freak out about DNS, and
they understand MTR -- hell, some of them *use* MTR.
And they don't get scared when you know what you're talking about.
Huzzah.
Cheers,
-- jra
--
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
