[143827] in North American Network Operators' Group
RE: What do you do when your Home ISP is down?
daemon@ATHENA.MIT.EDU (Greg Smythe)
Thu Aug 18 16:27:50 2011
From: Greg Smythe <greg@thesmythes.org>
To: Jay Nakamura <zeusdadog@gmail.com>, "nanog@nanog.org" <nanog@nanog.org>
Date: Thu, 18 Aug 2011 20:27:10 +0000
In-Reply-To: <CADs2+OFVTVSRFJVf5O5JYdNkJ62ADqwz=HP5bZB2iqmEobsvqQ@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
I agree, AT&T DSL support won't help me unless I remove my Cisco 1721 and r=
e-connect their crappy modem I was forced to buy, even though with the debu=
gging on the Cisco I can tell them exactly what's going on.
(Small rant -- Why won't AT&T offer symetric DSL for business customers??)
(Long-time lurker here, I loved the thread about what everyone has in their=
home rack, gave me lots of good ideas for new toys)
-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-
Greg Smythe
-----Original Message-----
From: Jay Nakamura [mailto:zeusdadog@gmail.com]=20
Sent: Thursday, August 18, 2011 2:06 PM
To: nanog@nanog.org
Subject: Re: What do you do when your Home ISP is down?
Is it just me that has a hard time reading a paragraph when "there"
and "their" are misused?
Anyway, one time, I had a problem with a DSL line with AT&T, which had a tr=
ouble ticket from a storm taking down the connection and they had to replac=
e a card somewhere. They said it was fixed but it wasn't working. After l=
ooking at the router, I was pretty sure they messed up the ATM PVC config o=
n their side. I had to wade through the level
1 support for 45 minutes of reboot this, change this before they sent me to=
level 2. I told the level 2 exactly what I thought, and he said, hold on =
a sec, and said, yeah, you are right, I just fixed it, try it now. And it =
worked. Wish I had a special license to bypass all level 1 support....
On Thu, Aug 18, 2011 at 1:21 PM, Mark Keymer <mark@viviotech.net> wrote:
> I am wondering what some of you guys do when your home ISP is down. At=20
> least those of you that don't give yourself internet.
>
> I myself have a cable provider at home that I use. And I find it quite=20
> frustrating to call and report issues in there network, because the=20
> people in the call center have you do the same things every time and=20
> are not very technical.
>
> Just the other week I could see fairly clearly that I was getting=20
> routed through there network and then started to have issues in a town=20
> about 3 hours away. I tried to explain this to the rep but they=20
> thought we needed to reboot my modem. Surprise that didn't work. I=20
> mostly called just to put in a FYI having issues here, please have the=20
> smart people look into it. It is my understanding that they need to=20
> get X amount of calls before things get escalated. Granted I am sure=20
> they monitor there network too. But I called about 10 mins after the=20
> routing issues started to happen and there was no notifications that=20
> there was any issues. Even after being on the phone with them for 20?=20
> mins. Still they showed all is good and that it must just be me.
>
> I know we have a wide range of people here some of which work for my=20
> Home ISP. and would love some feedback.
>
> Sincerely,
>
> Mark Keymer
>
>
>
>
