[143824] in North American Network Operators' Group
Re: What do you do when your Home ISP is down?
daemon@ATHENA.MIT.EDU (Fred Baker)
Thu Aug 18 15:39:53 2011
From: Fred Baker <fred@cisco.com>
In-Reply-To: <4E4D4A35.8020609@viviotech.net>
Date: Thu, 18 Aug 2011 12:38:42 -0700
To: Mark Keymer <mark@viviotech.net>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Aug 18, 2011, at 10:21 AM, Mark Keymer wrote:
> I am wondering what some of you guys do when your home ISP is down. At
> least those of you that don't give yourself internet.
I'm on Cox Business Services, a Cable Modem network. The bad news: I pay =
more for less bandwidth. The good news: I don't have a lot of "it =
stopped working" problems. Once upon a time when I had frame relay =
access to the house, I might one day see 30 ms RTT to Cisco and the next =
see 500 ms. I once was measuring RTT to Cisco using PingPlotter (for =
those of you with Windows machines, it's a great diagnostic tool) and =
was able to measure a DDOS happening at Cisco (stable RTT all along the =
path from here to there, but from the first Cisco campus machine on it =
was crazy). A couple of weeks ago my delay at the house suddenly jumped =
at 2:00 AM; for sanity's sake I checked ping RTT to the Cox router in =
front of me and saw the same behavior. My guess: one if the computers in =
the house decided to download a large patch to be updated in the next =
day. For the most part, thats the extent of the issues I see.
When I do see an issue, I call Cox and slog it through. Yes, I get =
ID-ten-T problems, and I get people that think the problem is between my =
chair and my keyboard. Generally speaking, I get courteous service and =
the problem eventually gets fixed.=
