[143822] in North American Network Operators' Group
Re: What do you do when your Home ISP is down?
daemon@ATHENA.MIT.EDU (Owen DeLong)
Thu Aug 18 15:32:09 2011
From: Owen DeLong <owen@delong.com>
In-Reply-To: <Pine.LNX.4.61.1108181332300.3994@soloth.lewis.org>
Date: Thu, 18 Aug 2011 12:25:45 -0700
To: Jon Lewis <jlewis@lewis.org>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
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On Aug 18, 2011, at 10:44 AM, Jon Lewis wrote:
> On Thu, 18 Aug 2011, Mark Keymer wrote:
>=20
>> I am wondering what some of you guys do when your home ISP is down. =
At
>> least those of you that don't give yourself internet.
>>=20
>> I myself have a cable provider at home that I use. And I find it =
quite
>> frustrating to call and report issues in there network, because the
>> people in the call center have you do the same things every time and =
are
>> not very technical.
>=20
> It can be frustrating talking to their frontline people, but unless =
you have contacts there in network engineering, what else are you going =
to do? Just like I say to customers, if internet connectivity is that =
important to you, get two. I currently have BHN (cable internet) and =
Centurylink (DSL along with their PrismTV product) at home. Centurylink =
has been a disaster. Their DSL service has been about the least =
reliable internet product I've ever used, which unfortunately makes =
their PrismTV equally unreliable. The plan had been to transition from =
BHN to Centurylink, but that seems highly unlikely unless they can =
figure out how to get my DSL working properly.
>=20
> When we had a remote office a few blocks away from the data center, =
there too, we had dual service (BHN cable internet, and at the time it =
was Embarq for DSL). It's not hard to setup a linux firewall / VPN =
client to automatically switch the default route when one provider's =
service quits working.
>=20
> ----------------------------------------------------------------------
> Jon Lewis, MCP :) | I route
> Senior Network Engineer | therefore you are
> Atlantic Net |
> _________ http://www.lewis.org/~jlewis/pgp for PGP public key_________
I use a somewhat similar approach=85 I needed fast, reliable internet =
access. I have Comcast Cable for fast and Raw Bandwidth DSL for =
reliable.
The DSL has been rock solid and has only failed once in several years.
Comcast at first (before I switched to business class) had trouble =
achieving one 9 of availability. I would estimate their current service =
somewhere between two and three 9s, since I don't count the random =
renumbering event against them. (If I counted those, it'd be two 9s).
Owen
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