[143810] in North American Network Operators' Group
RE: What do you do when your Home ISP is down?
daemon@ATHENA.MIT.EDU (Eric Wieling)
Thu Aug 18 14:09:40 2011
From: Eric Wieling <EWieling@nyigc.com>
To: Jay Nakamura <zeusdadog@gmail.com>, "nanog@nanog.org" <nanog@nanog.org>
Date: Thu, 18 Aug 2011 14:09:03 -0400
In-Reply-To: <CADs2+OFVTVSRFJVf5O5JYdNkJ62ADqwz=HP5bZB2iqmEobsvqQ@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Obligatory xkcd http://xkcd.com/806/
-----Original Message-----
From: Jay Nakamura [mailto:zeusdadog@gmail.com]=20
Sent: Thursday, August 18, 2011 2:06 PM
To: nanog@nanog.org
Subject: Re: What do you do when your Home ISP is down?
Anyway, one time, I had a problem with a DSL line with AT&T, which had a tr=
ouble ticket from a storm taking down the connection and they had to replac=
e a card somewhere. They said it was fixed but it wasn't working. After l=
ooking at the router, I was pretty sure they messed up the ATM PVC config o=
n their side. I had to wade through the level
1 support for 45 minutes of reboot this, change this before they sent me to=
level 2. I told the level 2 exactly what I thought, and he said, hold on =
a sec, and said, yeah, you are right, I just fixed it, try it now. And it =
worked. Wish I had a special license to bypass all level 1 support....
