[143804] in North American Network Operators' Group
Re: What do you do when your Home ISP is down?
daemon@ATHENA.MIT.EDU (William Herrin)
Thu Aug 18 13:39:35 2011
In-Reply-To: <4E4D4A35.8020609@viviotech.net>
From: William Herrin <bill@herrin.us>
Date: Thu, 18 Aug 2011 13:38:42 -0400
To: Mark Keymer <mark@viviotech.net>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Thu, Aug 18, 2011 at 1:21 PM, Mark Keymer <mark@viviotech.net> wrote:
> I myself have a cable provider at home that I use. And I find it quite
> frustrating to call and report issues in there network, because the
> people in the call center have you do the same things every time and are
> not very technical.
Mark,
You think you have it bad? A couple years ago I called my cable
Internet provider when my line broke. I won't name them because they
since changed their system to something more intelligent. Anyway, the
phone tree forced you to go through automated diagnosis before if
would connect you to a live person.
The system was in a funky state where it thought it saw my modem but
didn't. So, for 45 minutes I was stuck in a computer-automated loop of
"Power cycle your modem. Okay I see your modem. Your modem isn't
working. Power cycle your modem."
Regards,
Bill Herrin
--=20
William D. Herrin ................ herrin@dirtside.com=A0 bill@herrin.us
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/>
Falls Church, VA 22042-3004
