[142543] in North American Network Operators' Group
Looking for tw telecom folk to resolve IPv6 access to their site
daemon@ATHENA.MIT.EDU (Frank Bulk)
Sat Jul 2 09:47:34 2011
From: "Frank Bulk" <frnkblk@iname.com>
To: <nanog@nanog.org>
Date: Sat, 2 Jul 2011 08:46:03 -0500
Reply-To: frnkblk@iname.com
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
IPv6 access to TW Telecom's website, www.twtelecom.com, has been down almost
continuously since Wednesday evening. For dual-stacked users browsing their
site but not using Google Chrome this can results in timeouts. I reached
out to their NOC twice. The second time the site did come back up for a few
minutes, but then went down again. Is anyone from tw telecom on this list
that can resolve this, or can forward this to a contact?
Logs below (Central Time).
Frank
[07-01-2011 15:26:06] SERVICE ALERT:
www_twtelecom_com;HTTPv6;CRITICAL;HARD;1;CRITICAL - Socket timeout after 10
seconds
[07-01-2011 15:25:06] SERVICE ALERT:
www_twtelecom_com;HTTPv6;CRITICAL;SOFT;1;CRITICAL - Socket timeout after 10
seconds
[07-01-2011 15:04:56] SERVICE ALERT: www_twtelecom_com;HTTPv6;OK;HARD;1;HTTP
OK: HTTP/1.1 200 OK - 24462 bytes in 0.338 second response time
[06-29-2011 21:19:37] SERVICE ALERT:
www_twtelecom_com;HTTPv6;CRITICAL;HARD;1;CRITICAL - Socket timeout after 10
seconds
[06-29-2011 21:18:37] SERVICE ALERT:
www_twtelecom_com;HTTPv6;CRITICAL;SOFT;1;CRITICAL - Socket timeout after 10
seconds
server:/tmp# wget -6 www.twtelecom.com
--2011-07-02 08:36:12-- http://www.twtelecom.com/
Resolving www.twtelecom.com... 2001:4870:800d:fe1::11
Connecting to www.twtelecom.com|2001:4870:800d:fe1::11|:80... failed:
Connection timed out.
Retrying.
--2011-07-02 08:36:34-- (try: 2) http://www.twtelecom.com/
Connecting to www.twtelecom.com|2001:4870:800d:fe1::11|:80... failed:
Connection timed out.
Retrying.
--2011-07-02 08:36:57-- (try: 3) http://www.twtelecom.com/
Connecting to www.twtelecom.com|2001:4870:800d:fe1::11|:80... failed:
Connection timed out.
