[140454] in North American Network Operators' Group
Re: IPv6 foot-dragging
daemon@ATHENA.MIT.EDU (Valdis.Kletnieks@vt.edu)
Wed May 11 14:24:02 2011
To: George Bonser <gbonser@seven.com>
In-Reply-To: Your message of "Wed, 11 May 2011 10:32:54 PDT."
<5A6D953473350C4B9995546AFE9939EE0C9E31DC@RWC-EX1.corp.seven.com>
From: Valdis.Kletnieks@vt.edu
Date: Wed, 11 May 2011 14:21:59 -0400
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
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On Wed, 11 May 2011 10:32:54 PDT, George Bonser said:
> 0.1% of users is a HUGE number if you have 1,000,000 subscribers. Are
> you prepared to field 1,000 helpdesk calls or lose 1,000 customers? Now
> imagine 100,000,000 subscribers. Are you ready for 10,000 support calls
> or the loss of 10,000 paying customers?
Unless you have a captive audience for customers, you probably have a churn
rate higher than 0.1% *anyhow*. And if you *do* have a captive audience, you
won't lose customers.
I would be interested in knowing if those people who say they can measure these
0.1% dips noticed anything due to the flooding and severe weather in the
midwest and southeast US in the past few weeks.
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