[140010] in North American Network Operators' Group
Re: Carrier Contact
daemon@ATHENA.MIT.EDU (Andrew Carey)
Wed Apr 27 23:20:53 2011
From: Andrew Carey <carey@ar-ballbat.org>
In-Reply-To: <003e01cc0541$f0c90220$d25b0660$@sberkman.net>
Date: Wed, 27 Apr 2011 20:20:30 -0700
To: tom.pipes@t6mail.com,
nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Curious to what it says in the LERG about your switches & NXX's, too.
Are your trunks directly connected to VZW's switches or through another =
carrier?
I've had trouble in the past with calls failing to VZW. Their repair =
organization was less than helpful until we called the the local switch =
tech who got it fixed.
On Apr 27, 2011, at 1816, Scott Berkman wrote:
> Have you tried looking for a Verizon routing or translations contact =
in the
> LERG? This is the official way.
>=20
> -Scott
>=20
> -----Original Message-----
> From: Tom Pipes [mailto:tom.pipes@t6mail.com]=20
> Sent: Wednesday, April 27, 2011 4:43 PM
> To: nanog@nanog.org
> Subject: Re: Carrier Contact
>=20
> I ended up calling 611 on my Verizon phone and they were extremely =
nice and
> tried to help, but were unable to take it any further due the the fact =
that
> the call appears to route properly. The problem is that the call does
> route, but to the wrong switch in the wrong LATA and then routes over
> failover ISUP trunks. The rep tried to escalate it and reported back =
that
> there was nothing they could do because the call routes successfully. =
She
> agreed that it was going to be very difficult for me to get that to =
pass
> through the layers of support.
>=20
> It's very sad that this has to be so complicated.
>=20
> Thanks for the suggestions,
>=20
> Tom
>=20
>=20
> On Wed, Apr 27, 2011 at 11:19 AM, Tom Pipes <tom.pipes@t6mail.com> =
wrote:
>=20
>> Greetings,
>>=20
>> Does anyone know who I could contact at Verizon Wireless regarding=20
>> mis-routing one of my NXX blocks?
>>=20
>> Off list responses are fine.
>>=20
>> Thanks,
>>=20
>> --
>> Tom Pipes
>> Essex Telcom Inc
>>=20
>>=20
>=20
>=20
