[139964] in North American Network Operators' Group
Re: Barracuda Networks is at it again: Any Suggestions as to an
daemon@ATHENA.MIT.EDU (Rogelio)
Tue Apr 26 06:45:42 2011
From: Rogelio <scubacuda@gmail.com>
In-Reply-To: <C75BFE9009274015A7A4652BEED36875@TAKA>
Date: Tue, 26 Apr 2011 13:43:51 +0300
To: John Palmer (NANOG Acct) <nanog2@adns.net>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Apr 9, 2011, at 6:51 AM, John Palmer (NANOG Acct) wrote:
> OK, its been a year since my Barracuda subscription expired. The unit =
still stops some spam. I figured that I would go and see what they would =
do if I tried to renew my subscription EXACTLY one year after it =
expired. Would their renewal website say "Oh, you are at your =
anniversary date", and renew me for a year?
>=20
> No such luck: They want me to PAY FOR AN ENTIRE YEAR for which I did =
NOT receive service and then for the current (upcoming year). Sorry - I =
don't allow myself to be ripped off like that. Sorry Barracuda - you get =
no money from me and I'll tell everyone I know about this policy of =
yours.
While I agree with you (in theory), in practice, lots of companies do =
this baloney and there is little you can do if you need their product.
In fact, I just got screwed by this policy at Fluke Networks when I =
tried to renew my subscription to one of their tools.=20=
