[139591] in North American Network Operators' Group
Re: Barracuda Networks is at it again: Any Suggestions as to
daemon@ATHENA.MIT.EDU (Nick Hilliard)
Tue Apr 12 07:31:25 2011
X-Envelope-To: <nanog@nanog.org>
Date: Tue, 12 Apr 2011 12:31:08 +0100
From: Nick Hilliard <nick@foobar.org>
To: nanog@nanog.org
In-Reply-To: <385CE1B4-5D95-4B01-93B5-F655CBB2624F@gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 09/04/2011 10:37, Bryan Irvine wrote:
> As do some states with automotive registration. It's a quite normal practice.
If you're in a monopoly or near-monopoly position, you can get away with
screwing over your customer base.
If you're in a competitive market, practices like support catch-up fees
depend on a company's ability to trade on their customers' ignorance about
what products are available in the market. Who knows, it may well work for
this quarter or the next - but as a long term business proposition, it's
quite corrosive to customer loyalty.
Nick
