[139582] in North American Network Operators' Group

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Re: Barracuda Networks is at it again: Any Suggestions as to an

daemon@ATHENA.MIT.EDU (Florian Weimer)
Tue Apr 12 04:35:34 2011

To: Justin Scott <leviathan@darktech.org>
From: Florian Weimer <fweimer@bfk.de>
Date: Tue, 12 Apr 2011 08:34:43 +0000
In-Reply-To: <BANLkTik7nN=sRCpxDAFWvbC_c76=_0uUAg@mail.gmail.com> (Justin
	Scott's message of "Sat\, 9 Apr 2011 00\:42\:23 -0400")
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org

* Justin Scott:

>> No such luck: They want me to PAY FOR AN ENTIRE YEAR for
>> which I did NOT receive service and then for the current (upcoming
>> year). Sorry - I don't allow myself to be ripped off like that.
>
> Hi John, this is actually a pretty common practice for service
> subscription models where the software and its components (spam filter
> rules in this case) are being continually updated.

But it's not been updated during the sabbatical.  In this regard, it's
very different from crisis support services, where such a model is
still obnoxious, but at least makes some sense.

> but you're going to benefit NOW from work that was done at that time
> (the un-paid period) AND all the future updates that come out during
> your new renewal period.

Seems doubtful, given the volatility of filtering rules.

--=20
Florian Weimer                <fweimer@bfk.de>
BFK edv-consulting GmbH       http://www.bfk.de/
Kriegsstra=DFe 100              tel: +49-721-96201-1
D-76133 Karlsruhe             fax: +49-721-96201-99


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