[138739] in North American Network Operators' Group
Re: Why does abuse handling take so long ?
daemon@ATHENA.MIT.EDU (Suresh Ramasubramanian)
Sun Mar 13 21:56:50 2011
In-Reply-To: <Pine.LNX.4.64.1103131829190.17959@sasami.anime.net>
Date: Mon, 14 Mar 2011 07:25:48 +0530
From: Suresh Ramasubramanian <ops.lists@gmail.com>
To: goemon@anime.net
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Depends on what you're yelling at them about and what you tell them.
I've picked up the phone and had a NOC guy at a russian SP (can't
remember which, Caravan I think) kill off a syn flood that was hitting
us promptly, at like 1 AM their time.
On Mon, Mar 14, 2011 at 7:05 AM, <goemon@anime.net> wrote:
>
> In my experience, most phone calls cause the ISP to become immediately
> hostile. They find abuse report phone calls extremely threatening / scary /
> etc. and go into full shields-up mode. 9 out of 10 times the very first
> words out of their mouth is "talk to our lawyers". the remaining 1 out of 10
> is "block it on your end".
>
> Email tends to be non threatening. As useless as it tends to be, it is still
> generally better than calling.
>
> the real cesspool is POC registries. i wish arin would start revoking
> allocations for entities with invalid POCs.
--
Suresh Ramasubramanian (ops.lists@gmail.com)
