[138737] in North American Network Operators' Group
Re: Why does abuse handling take so long ?
daemon@ATHENA.MIT.EDU (Alexander Maassen)
Sun Mar 13 21:08:24 2011
Date: Mon, 14 Mar 2011 02:08:08 +0100
From: Alexander Maassen <outsider@scarynet.org>
To: nanog@nanog.org
In-Reply-To: <20110313232147.GA56804@ussenterprise.ufp.org>
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Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
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Op 14-3-2011 0:21, Leo Bicknell schreef:
>
> Quite frankly, most ISP's aren't going to take your DDOS report
> seriously via e-mail. If it's not bad enough to you that it is
> worth your time and money to make a phone call and help them track
> it down it is not worth their time and money to track it down and
> make it stop.
>
> In short, try picking up the phone. You'll bypass the entire e-mail
> reporting cesspool I just described, and show the ISP you actually
> care. 9 out of 10 times they will respond by showing they care as
> well.
>
Quite frankly, been there, done that, got the t-shirt. And the answer I
get most of the time there is:
[loop]
- Sorry, email abuse and wait for a reply
- Sorry, I can't help you, wait for a reply on your abuse email
- Sorry, there is nothing I can do, my hands are bound, wait for a reply
from the abuse department
[/loop]
So much regarding the 9 out of 10. It's the 1 remaining that actually
cares and tries something.
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