[13788] in North American Network Operators' Group
Re: After hours contact numbers...[was: Re: hmm -- Get a load of this. Fwd'd]
daemon@ATHENA.MIT.EDU (James D. Butt)
Mon Nov 17 23:18:05 1997
Date: Mon, 17 Nov 1997 20:29:57 -0600 (CST)
From: "James D. Butt" <jbutt@mwci.net>
To: Dalvenjah FoxFire <dalvenjah@dal.net>
cc: nanog@merit.edu
In-Reply-To: <199711180225.SAA18659@dragonlair.dal.net>
>
> Speaking of after hours contact numbers...do folks as a matter of practice
> keep these on file, or do people still rely on the 'business phone' method
> of contacting people?
On leased line customers. We require 3 contacts 1 Admin, 2 tech. We also
give the customer the option. Do you want us calling you at 2:00 AM
because something is wrong. Some customers could care yet others give us
large escalation lists. We have electronic and paper copies of all
information just in case.
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James D. Butt 'J.D.'
Network Engineer Voice 319-557-8463
Network Operations Center Fax 319-557-9771
MidWest Communications, Inc. Pager 319-557-6347
241 Main St. noc@mwci.net
Dubuque, IA 52001 jbutt@mwci.net
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