[134161] in North American Network Operators' Group
Re: Cheap home CPE troubles
daemon@ATHENA.MIT.EDU (Simon Lyall)
Mon Dec 27 16:19:00 2010
Date: Tue, 28 Dec 2010 10:18:00 +1300 (NZDT)
From: Simon Lyall <simon@darkmere.gen.nz>
To: nanog@nanog.org
In-Reply-To: <4D18FD0F.9040906@earthlink.net>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Happened a few years back to one ISP I know.
The common ADSL Modem given away free with the accounts (Dynalink DSL302G
is the one I'm using right now, might be a few other models) had a problem
that if authenticated failed (due to the account being locked say) and
logins failed continuously for several minutes in a row the box would
lock up and could only be fixed via a power cycle (NOT a restart from the
the menu options).
So the ISP had a few little problems and the authenticated servers were
unhappy for a few hours and 10-20% of the not-trivial customer base ended
up in this mode. Took the helpdesk about a week to get everybody working
again - They had to talk people though resetting the right piece of
equipment (not rebooting their computer etc) and obviously some had
changed their passwords or settings to try and make it work so those had
to be fixed.
Dynalink put out a firmware fix for that bug and the ISP pushed it
to customers after that and made sure the newer equipment didn't have it.
--
Simon Lyall | Very Busy | Web: http://www.darkmere.gen.nz/
"To stay awake all night adds a day to your life" - Stilgar | eMT.
