[133931] in North American Network Operators' Group
RE: Comcast vs Level 3 - This time with video
daemon@ATHENA.MIT.EDU (Randy Epstein)
Mon Dec 20 11:59:51 2010
From: "Randy Epstein" <nanog@hostleasing.net>
To: "'Richard A Steenbergen'" <ras@e-gerbil.net>,
<nanog@nanog.org>
In-Reply-To: <20101218003820.GV38726@gerbil.cluepon.net>
Date: Mon, 20 Dec 2010 11:59:31 -0500
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
> A simplified explanation of the situation between Level 3 and Comcast,
from the perspective of a Comcast customer who is asking for the same thing
Comcast is asking for. :)
> http://www.xtranormal.com/watch/8124137/
I have to question Richard on this interaction though. There is no way in
hell a Comcast customer service rep would respond like that. Not at least
without putting you on hold 5 times and then still, wouldn't know what in
the hell you're talking about. In the end, the service rep would tell you
they need to dispatch someone to your house.
Randy
