[1334] in North American Network Operators' Group
Re: Service Problems
daemon@ATHENA.MIT.EDU (mike@merit.edu)
Wed Dec 20 11:55:03 1995
From: mike@merit.edu
To: nanog@merit.edu
In-Reply-To: Your message of "Tue, 19 Dec 95 23:15:57 PST."
<Pine.SUN.3.91.951219230848.13375B-100000@pike.ixa.net>
Date: Wed, 20 Dec 95 08:38:54 -0800
> "ok to take the circuit down for testing" - the problem i was trying to
> get resolved was related to peering.. go figure.. I still haven't heard
> back from MCI.. UUNET on the other hand I managed to get a call through
> to a tech there immediately... I've given up on trying to get through to
> MCI.. I've had nothing but good experience with them on the physical
> circuit level.. and the routing guys installing the circuit were great..
> but trying to get a [routing] tech on the phone for trouble issues just
> sucks.
I'll also vote for UUnet. They provide several days notice of any expected
brief outages. The only occasion I had to call a tech I got through immediately
(during off hours) to someone who was able to make BGP changes with no problem.
Installation also went through without a hitch well ahead of schedule.
Regards,
Mike
------------------------------
Mike Levy, PhD, PE (206) 217-0158
Cortland Electronics Corp. (206) 282-9445 fax
1509 Queen Anne Ave N., Suite 274
Seattle, WA mike@cortland.com
http://www.cortland.com
