[132787] in North American Network Operators' Group
Re: Cage nuts/rack hw near SAVVIS DC3 (Sterling VA)
daemon@ATHENA.MIT.EDU (Jameel Akari)
Wed Dec 1 12:47:55 2010
Date: Wed, 1 Dec 2010 12:47:09 -0500 (EST)
From: Jameel Akari <jakari@bithose.com>
To: nanog@nanog.org
In-Reply-To: <4CF67E87.80903@2mbit.com>
X-Bithose-MailScanner-From: jakari@bithose.com
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
> Or, you could do what our co-loc does, have a large coffee can with screws,
> nuts, etc and a few shared screwdrivers in another. On your way in, grab the
> nuts/screws and a screwdriver, on your way out put unused and extras back in
> the can.
I like this idea better - which is what one of our DCs does for snacks and
food. Box of Pop-Tarts, with an honor system can for payment. Partially
for the staff, but they put it out in the customer area along with free
coffee. Coke machine costs $0.50. There is at least one operator on
duty 24/7; if I really needed to I could go knock on the door and have
them scrounge up tools and screws. There is a Home Depot a half mile
away failing that.
This all sounds a little silly compared to the normal datacenter facility
issues like power, security, telecomm... but indeed these touches go a
long way towards customer satisfaction when you're there for an entire
weekend for some big install. Next time we look for new facilities, I
know I'll have these in mind.
An aside: There is a special place in hell reserved for those who throw
out "unneeded" rack hardware. ;)
--
Jameel Akari
