[132377] in North American Network Operators' Group
Re: AS6453 (Tata/Teleglobe/Globe Internet?) <-> various US ISP Outage?
daemon@ATHENA.MIT.EDU (Owen DeLong)
Mon Nov 22 10:14:47 2010
From: Owen DeLong <owen@delong.com>
In-Reply-To: <20101122.091723.74665155.sthaug@nethelp.no>
Date: Mon, 22 Nov 2010 07:11:58 -0800
To: sthaug@nethelp.no
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Yes, I was able to reach Tata (they actually have done something very =
good I encourage
others to follow, see below) and they resolved the issue within 15 =
minutes of my phone
call.
What Tata has done with as6453.net is that there is a website there =
which provides
NOC contact info and the phone is answered by semi-clueful people who =
upon realizing
that the caller is clueful and has an actual legitimate problem are able =
to rapidly transfer
to clueful people with the ability to fix things.
I applaud Tata for:
1. Making their NOC contact info easy to find from =
traceroutes. It should have
occurred to me to try www.as6453.net first, but, instead =
I went digging through
whois and when that proved fruitless, tapped NANOG. My =
bad.
2. Having people answer the phone (promptly) who are able =
to do the right
thing with the phone call.
3. Having engineers readily available for calls that are =
escalated immediately.
Owen
On Nov 22, 2010, at 12:17 AM, sthaug@nethelp.no wrote:
>> Anyone else seeing problems reaching AT&T/XO possibly others from
>> AS6453 in Europe?
>=20
> Seems to work okay from Norway:
>=20
> traceroute to 140.239.191.10 (140.239.191.10), 64 hops max, 40 byte =
packets
> 1 ge0-0-0-3000.br1.fn3.no.catchbone.net (193.75.4.1) 0.165 ms 0.179 =
ms 0.235 ms
> 2 if-6-0-0.core2.OS1-Oslo.as6453.net (80.231.89.13) 0.357 ms 0.222 =
ms 0.237 ms
> 3 if-5-0-0.core1.AD1-Amsterdam.as6453.net (80.231.80.33) 25.598 ms =
25.583 ms 25.605 ms
> 4 if-0-0.core2.AD1-Amsterdam.as6453.net (80.231.80.14) 25.710 ms =
25.570 ms 25.598 ms
> 5 if-15-0-0.core3.NTO-NewYork.as6453.net (80.231.81.46) 147.779 ms =
111.782 ms 111.807 ms
> 6 63.243.186.66 (63.243.186.66) 121.642 ms * 115.188 ms
> 7 ix-2-12.icore1.NTO-NewYork.as6453.net (209.58.26.70) 104.279 ms =
103.886 ms 142.532 ms
> 8 vb2001.rar3.washington-dc.us.xo.net (207.88.13.50) 119.407 ms =
130.336 ms 119.065 ms
> 9 te-3-0-0.rar3.atlanta-ga.us.xo.net (207.88.12.9) 172.006 ms =
171.869 ms 171.997 ms
> 10 te-3-0-0.rar3.dallas-tx.us.xo.net (207.88.12.2) 172.136 ms =
172.233 ms 172.256 ms
> 11 vb12.rar3.la-ca.us.xo.net (207.88.12.46) 171.863 ms 172.112 ms =
171.890 ms
> 12 ae0d0.mcr1.la-ca.us.xo.net (216.156.0.114) 171.490 ms 171.477 ms =
171.505 ms
> 13 207.88.81.198.ptr.us.xo.net (207.88.81.198) 173.491 ms 256.940 =
ms 173.369 ms
> 14 ip65-47-242-10.z242-47-65.customer.algx.net (65.47.242.10) =
179.122 ms 179.613 ms 179.397 ms
> 15 140-239-191-10.dsis.net (140.239.191.10) 188.329 ms 192.338 ms =
188.615 ms
>=20
> Steinar Haug, Nethelp consulting, sthaug@nethelp.no
