[1322] in North American Network Operators' Group
Re: Sprint Service Problems
daemon@ATHENA.MIT.EDU (Nathan Stratton)
Tue Dec 19 21:20:28 1995
Date: Tue, 19 Dec 1995 21:03:14 -0500 (EST)
From: Nathan Stratton <nathan@netrail.net>
To: Justin Newton <justin@rainbow.dgsys.com>
cc: Steve Goldstein <sgoldste@nsf.gov>, dlewis@Teir.COM, nanog@merit.edu
In-Reply-To: <Pine.LNX.3.91.951219155107.3255C-100000@rainbow.dgsys.com>
On Tue, 19 Dec 1995, Justin Newton wrote:
> Well, I tried constructive criticism, I tried writing email, I even tried
> just telling the temps they hire to run the INSC /exactly/ what to type
> in to fix a problem. Lets see, after that I got to explain to them what
> the /?? postfix on IP adresses meant. You're right, we should /help/
> them for proving that they cannot do their job or even find someone to
> hire to do the job. Go sprint. Woowoo. Needless to say I don't have
> fond thoughts when it conerns sprint's backbone. The designed a broken
> backbone and then hired non-technical techs to handle the NOC desk.
> There are about 4 good people at sprint that you actually get to talk to,
> Elliot Alby, Diane (don't know her last name), and at least Mohammad and
> Prassad will do what you tell them to. Sean Doran is great when you get
> through to him (email only), and Rick Martin does a tolerable job with
> news (in an organisation where tolerable is a bright spot). The fact of
> the matter is that Sprint provides inferior service at market prices.
> Any questions?
Diane, is great, but she left. :-( And Rich Martin is not working wiht
sprint now. I love calling sprint and showing them what they need to do
to fix there news box.
Nathan Stratton CEO, NetRail, Inc. Your Gateway to the World!
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