[130196] in North American Network Operators' Group
Re: What must one do to avoid Gmail's retarded non-spam filtering?
daemon@ATHENA.MIT.EDU (Ryan Hayes)
Wed Sep 29 17:08:32 2010
In-Reply-To: <22257558.30.1285704909402.JavaMail.root@zimbra.caneris.com>
Date: Wed, 29 Sep 2010 16:08:18 -0500
From: Ryan Hayes <ryguillian@gmail.com>
To: Erik L <erik_list@caneris.com>, nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Can you please not use the word "retarded" in a pejorative sense?
On Tue, Sep 28, 2010 at 3:15 PM, Erik L <erik_list@caneris.com> wrote:
> I realize that this is somewhat OT, but I'm sure that others on the list =
encounter the same issues and that at least some folks might have useful co=
mments.
>
> An increasingly large number of our customers are using Gmail or Google A=
pps and almost all of our OSS/BSS mail is getting spam filtered by Google. =
Among others, these e-mails include invoices, order confirmations, payment =
notifications, customer portal logins, and tickets. Almost anything we send=
to customers on Google ends up in their spam folder. This results in a lot=
of calls and makes much of our automation pointless, never mind all the lo=
st sales.
>
> The problem is compounded by those who use mail clients and do not log in=
to the webmail at all, since they would never see the contents of the Goog=
le spam folder.
>
> We have proper A+PTR records on the edge MTAs, proper SPF records for the=
originating domain, proper Return-Path and other headers, and so on. There=
isn't anything that I can think of other than the content itself which wou=
ld be abnormal, and obviously the content is repetitive and can't be change=
d much. Is there something obvious which we've missed?
>
> Aside from the following clearly impractical solutions, what can we do?
> 1. Asking everyone (including those we don't even know yet) to whitelist =
all of our addresses, to check their spam folders, and to click on "this is=
not spam"
> 2. Providing our own free e-mail service to everyone (including those we =
don't even know yet) and putting up "don't use Google" ads on all of our cu=
stomer-facing systems
>
> At least this isn't Hotmail where mail is just silently deleted with no N=
DR after it's accepted by their MTAs.
>
> The call volume has been going up instead of down lately and it's gotten =
to the point where we're sending MTA log extracts to people to prove to the=
m that we really did e-mail them.
>
> Would greatly appreciate any advice.
>
> Erik
>
>
