[129058] in North American Network Operators' Group
Re: Motorola Canopy & Prizm
daemon@ATHENA.MIT.EDU (Alan Bryant)
Tue Aug 24 12:28:06 2010
In-Reply-To: <AANLkTikUSyprz6eb1VB6_JaNJPFEhO=BhdauDKiQ=+tE@mail.gmail.com>
From: Alan Bryant <alan@gtekcommunications.com>
Date: Tue, 24 Aug 2010 11:27:38 -0500
To: Matthew Welch <mwelch@tallshorts.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Tue, Aug 24, 2010 at 11:15 AM, Matthew Welch <mwelch@tallshorts.com> wrote:
> We use canopy and prizm at our office. Are you having AP auth issues?
Over the past few days, a lot of our Subscriber Modules are no longer
authenticating with Prizm. If we turn authentication off on the AP,
they all immediately register.
It is not a signal issue, and it does not appear to be a license issue
as these customers have been connecting fine for months.
We are possibly using an older version of Prizm. We may attempt to
upgrade tonight.
It is not limited to one AP, one frequency, or even one geographic
area. It is very random and intermittent.
Prizm's logs are not helpful at all, and neither is Motorola's support.
Any suggestions or direction would be greatly appreciated.
--
Alan Bryant | Systems Administrator
Gtek Computers & Wireless, LLC.
alan@gtekcommunications.com | www.gtek.biz
O 361-777-1400 | F 361-777-1405
