[127794] in North American Network Operators' Group
NOC Best Practices
daemon@ATHENA.MIT.EDU (Kasper Adel)
Wed Jul 14 13:24:24 2010
Date: Wed, 14 Jul 2010 20:24:04 +0300
From: Kasper Adel <karim.adel@gmail.com>
To: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hello Everyone,
I am currently working on building a NOC so i'm looking for
materials/pointers to Best Practices documented out there.
On the top of my head are things like:
1) Documenting Incidents and handling them
2) Documenting Syslog messages
3) Documenting Vendor Software Bugs
4) Shift to Shift Hand over procedures
5) Commonly used scripts for monitoring
6) Frequently testing High Availability
7) Capturing config changes.
....etc
I can see that this is years of experience but i am wondering if any of this
was captured some where.
Thanks,
Kim
