[126491] in North American Network Operators' Group
Seeking advice re problematic DID port-in-progress
daemon@ATHENA.MIT.EDU (Graham Freeman)
Wed May 19 02:16:45 2010
From: Graham Freeman <jahiel@gmail.com>
Date: Tue, 18 May 2010 23:16:03 -0700
To: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hi, folks,
After declining to sign a new 2-year $500/mo contract with my =
formerly-favorite inbound VOIP (DID) provider - a wholesaler based in =
Brussels - I'm completing the process of porting the last of my DIDs =
from them off to other providers with lower minimum purchase =
commitments.
The first few dozen went smoothly, with no interruption in service (not =
counting the ~day of downtime that the Belgian provider put me through =
as part of their hardball contract negotiation tactics). However, the =
third-to-last DID has been in limbo for the last 3 days.
Right after my new Toronto-based provider reported receiving a FOC date =
(25 May) for this DID, the DID in question disappeared from my control =
panel at the Belgian company, and calls to the DID consistently fail =
from various calling providers. The CDR reports at both provider =
control panels show no calls (neither successful nor unsuccessful) for =
the DID in question.
When asked about this, the Belgian provider claims that they've been =
told by "a telco" (they would not name it) that the DID in question has =
been ported, which is (they claim) why the DID disappeared from my =
control panel. However, at least a dozen of the DIDs that I ported =
more than a month ago still show up in this control panel, even though =
I've confirmed repeatedly that all calls have been routing to the new =
provider since the port date. Additionally, my new Toronto-based =
provider (who have been fairly reliable) is certain that none of these =
calls are arriving at their network, which doesn't surprise them given =
the FOC of 25th May. Given these facts, and the way the Belgian =
provider has acted in the course of this contract negotiation, I think =
I'm being jerked around.
The end-user of the DID in question would dearly like for their inbound =
calls to work again - ideally well before the 25th. I really don't =
want my next step to be an FCC complaint (I'm based in the US), but I'm =
not sure what my other options are.
Any suggestions?
Apologies in advance - and suggestions of better fora welcomed - if this =
isn't sufficiently on-topic.
thanks,
Graham
