[123418] in North American Network Operators' Group
Re: Alcatel-Lucent
daemon@ATHENA.MIT.EDU (Jo Rhett)
Sun Mar 7 00:02:09 2010
From: Jo Rhett <jrhett@netconsonance.com>
In-Reply-To: <A2CA2083-AE50-4573-823C-8998C1B6C015@iamchriswallace.com>
Date: Sat, 6 Mar 2010 21:01:19 -0800
To: Chris Wallace <lists@iamchriswallace.com>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Mar 4, 2010, at 2:07 PM, Chris Wallace wrote:
> I am hoping to get some peoples opinions on Alcatel-Lucent routers. =
We are looking at the 7750 SR line and the 7450 ESS line. We are =
currently a Cisco shop but these would be deployed in a completely new =
network delivering mostly MPLS based services and DIA. Any comments are =
welcome, good and bad.
Unit functionality seems to be very good. My experience with their =
support groups has been less than good. Our sales rep and sales =
engineer are very helpful, as are the developers of the 7450 software =
I've been dealing with. But their support team loves, outright LOVES =
to say "no" and they do it an awful lot. "No" we don't support that, =
"no we never intend to support modern Solaris OS or patch levels", "no =
we won't support you in this config", etc. As it turns out the =
developers of the software already have fixes for all the reported =
problems, have every intention and working patches to support modern =
Solaris releases, etc.
So my experience so far has been good product, good company, needs a =
real attitude adjustment in the support department.
--=20
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source and =
other randomness=
