[122192] in North American Network Operators' Group
RE: Yahoo abuse
daemon@ATHENA.MIT.EDU (Jess Cohen)
Tue Feb 9 11:34:56 2010
From: Jess Cohen <jess@corenap.com>
To: "nanog@nanog.org" <nanog@nanog.org>
Date: Tue, 9 Feb 2010 10:34:20 -0600
In-Reply-To: <alpine.DEB.1.10.1002091551570.31777@uplift.swm.pp.se>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Having managed an abuse desk, I can honestly say that sometimes the amount =
of email you receive can be overwhelming. There were times I was receiving =
30k-50k emails a day. It's easy for some to get lost.
On that note, dealing with Yahoo! has been a constant pain. I think they've=
grown so large that their abuse department is lost in the shuffle. I've be=
en having problems with them automatically greylisting all our IP blocks so=
that they default to the Yahoo! spam folder unless we send the bulk mail f=
orm in 8 bazillion times and being able to contact a human is nearly imposs=
ible. Consequently, I have acquired multiple POC's in the abuse/postmaster =
departments.
Here are the addresses I use to contact people.
abuse-admin@cc.yahoo-inc.com
mail-abuse-bulk@cc.yahoo-inc.com
mail-classic-errors@cc.yahoo-inc.com
ynoc-request@yahoo-inc.com (because we peer with them, sometimes I am able =
to get them to get someones attention in the abuse department through the N=
OC though I hate using this route as they are busy enough already.)
and the phone number for postmaster/email customer care is 408-349-1572
Hopefully one of these will help you out.
Jessica
-----Original Message-----
From: Mikael Abrahamsson [mailto:swmike@swm.pp.se]=20
Sent: Tuesday, February 09, 2010 8:53 AM
To: nanog@nanog.org
Subject: Re: Yahoo abuse
On Tue, 9 Feb 2010, John Peach wrote:
> Damn forms; whatever happened to abuse@ addresses?
A few years I proposed a standard way to report abuse by email (X-headers)=
=20
but nobody was interested.
I suspect forms are because the abuse desks want necessary information in=20
a structured way that doesn't have to be manually processed each time,=20
plus trying to hunt people who can't realise what information is needed to=
=20
do a proper abuse complaint.
--=20
Mikael Abrahamsson email: swmike@swm.pp.se
