[121951] in North American Network Operators' Group
Re: Mitigating human error in the SP
daemon@ATHENA.MIT.EDU (Chadwick Sorrell)
Tue Feb 2 13:52:35 2010
In-Reply-To: <591451F7-40D4-4C3E-9B3E-518A602BD9C1@egontech.com>
Date: Tue, 2 Feb 2010 13:51:59 -0500
From: Chadwick Sorrell <mirotrem@gmail.com>
To: James Downs <james.downs@egontech.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Tue, Feb 2, 2010 at 12:45 PM, James Downs <james.downs@egontech.com> wro=
te:
>
> On Feb 2, 2010, at 9:33 AM, Jared Mauch wrote:
>
> We have solved 98% of this with standard configurations and templates.
>
> To deviate from this requires management approval/exception approval afte=
r
> an evaluation of the business risks.
>
> I would also point Chad to this book:=A0http://bit.ly/cShEIo (Amazon Link=
to
> Visual Ops).
> It's very useful to have your management read it. =A0You may or may not b=
e
> able to or want to use a full ITIL process, but understanding how these
> policies and procedures can/should work, and using the ones that apply ma=
kes
> sense.
> Change control, tracking, and configuration management are going to be ke=
y
> to avoiding mistakes, and being able to rapidly repair when one is made.
> Unfortunately, most management that demands No Tolerance, Zero Error from
> operations won't read the book.
> Good luck.. I'd bet most of the people on this list have been there one t=
ime
> or another.
> Cheers,
> -j
Interesting book, maybe I'll bring that to the next meeting. Thanks
for the heads up on that.
