[121356] in North American Network Operators' Group
Re: excessive automation
daemon@ATHENA.MIT.EDU (bmanning@vacation.karoshi.com)
Fri Jan 15 13:54:35 2010
Date: Fri, 15 Jan 2010 18:52:30 +0000
From: bmanning@vacation.karoshi.com
To: William Hamilton <bill@edisys.co.uk>
In-Reply-To: <4B509F82.7040205@edisys.co.uk>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Fri, Jan 15, 2010 at 05:01:54PM +0000, William Hamilton wrote:
>
> I agree it's perhaps not clear how to get hold of a human, but you can't
> really argue that it's not clear how to progress the issue in general as
> the message quite clearly tells you to respond if you wish for it to be
> re-opened.
and to the creative mind, a wide range of responses opens for
consideration.
> I can't accept that the instructions that the bot provided were unclear,
> but can organisations in general (again, not SORBS-specific) do better
> when dealing with their "customers"?
like the autobot on Magrathea?
>
> Absolutely.
>
> B
>
