[121354] in North American Network Operators' Group
Re: SORBS on autopilot?
daemon@ATHENA.MIT.EDU (Patrick W. Gilmore)
Fri Jan 15 13:45:50 2010
From: "Patrick W. Gilmore" <patrick@ianai.net>
In-Reply-To: <4B50A115.5040104@sorbs.net>
Date: Fri, 15 Jan 2010 13:42:44 -0500
To: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Jan 15, 2010, at 12:08 PM, Michelle Sullivan wrote:
>> 2) SORBS robot reponds with "you must change your rDNS."
> ... or respond to indicate why you think the robot is wrong...
This does not work. Our provider has been told that unless the in-addr =
was changed to include the word "static", the listing would not be =
lifted, full stop. And yes, this was after entering tickets & following =
other procedures. (How do you think we got a human to respond? I don't =
post these things to mailing lists or newsgroups, just like I am not =
giving the provider's name or ticket number here.)
Personally, I do not mind telling people "you must enter a ticket" or at =
least try the automated system. If there are ways to have the user help =
themselves, all the better. But lying (either Michelle in this thread, =
or the volunteer who responded to us) is not only unproductive, it is =
downright destructive.
I also note that many other DULs have self-removal for nothing more than =
asking. Bots do not ask. These other DULs are more widely used, some =
have better metrics (both FPs and blocking rates, probably because =
providers are willing to work with them), and no one bitches about them =
in public, as people do about SORBS every week or few.
--=20
TTFN,
patrick
