[121335] in North American Network Operators' Group

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Re: SORBS on autopilot?

daemon@ATHENA.MIT.EDU (William Hamilton)
Fri Jan 15 11:28:37 2010

Date: Fri, 15 Jan 2010 16:26:54 +0000
From: William Hamilton <bill@edisys.co.uk>
To: William Herrin <bill@herrin.us>, nanog@nanog.org
In-Reply-To: <3c3e3fca1001150814g3af73852w2d5ce2dd8302b30b@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org

On 15/01/2010 16:14, William Herrin wrote:

>> Is it bad English?  Is it not clear?
>
> No, it is not clear.

It's perfectly clear.

>> Can anyone else give better wording
>> that might result in less of an issue?
>
> "Please reply to this message to reopen your ticket and escalate your
> case to a live human being."

You:

"Please reply to this message to reopen your ticket and escalate your 
case to a live human being."

And now SORBS:

"If you feel otherwise, please reply to this message
to re-open your ticket."

Try as I might I really can't see what is not clear here...

B


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