[121332] in North American Network Operators' Group
Re: SORBS on autopilot?
daemon@ATHENA.MIT.EDU (William Herrin)
Fri Jan 15 11:21:33 2010
In-Reply-To: <4B50927A.9030500@sorbs.net>
From: William Herrin <bill@herrin.us>
Date: Fri, 15 Jan 2010 11:14:46 -0500
To: Michelle Sullivan <matthew@sorbs.net>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Fri, Jan 15, 2010 at 11:06 AM, Michelle Sullivan <matthew@sorbs.net> wro=
te:
>> I'm now marking this request as 'answered' as I think there's nothing
>> more for me to do. If you feel otherwise, please reply to this message
>> to re-open your ticket. In particular, if you change your rDNS
>> information.
>
> Each of the 4 tickets (the three by Ken) are all sitting in the state of
> "Answered" ... so at no point has a human had chance to see the issue and
> override the bot's decision.
> Is it bad English? =A0Is it not clear?
No, it is not clear.
> Can anyone else give better wording
> that might result in less of an issue?
"Please reply to this message to reopen your ticket and escalate your
case to a live human being."
Regards,
Bill Herrin
--=20
William D. Herrin ................ herrin@dirtside.com bill@herrin.us
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/>
Falls Church, VA 22042-3004
