[121066] in North American Network Operators' Group
Re: qwest outage no notice
daemon@ATHENA.MIT.EDU (Martin Hannigan)
Sat Jan 9 16:40:12 2010
In-Reply-To: <620fd17c1001090637m38ef2dc9r11d1399890157d72@mail.gmail.com>
Date: Sat, 9 Jan 2010 16:39:22 -0500
From: Martin Hannigan <martin@theicelandguy.com>
To: Paul Wall <pauldotwall@gmail.com>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Sat, Jan 9, 2010 at 9:37 AM, Paul Wall <pauldotwall@gmail.com> wrote:
> On Thu, Jan 7, 2010 at 5:04 AM, Mike <mike-nanog@tiedyenetworks.com>
> wrote:
> > We just had a qwest outage of about 2 mins at 1:41am pst. When I called
> to
> > report it I was told it was a 200+ emergency software upgrade due to a
> > security concern, and that we will get a notice later after the fact.
>
> That's not a maintenance, that's an outage.
>
> I hope everybody impacted on this list is claiming SLA.
>
> Drive Slow, much like the M40,
> Paul Wall
>
SLA for what? < 2m of outage time related to an emergency maintenance event?
I don't think so. Most agreement language covers this kind of event.
You'll be lucky if you can badger your account team into a free dinner
and/or some free beer for it.
-M<
--
Martin Hannigan martin@theicelandguy.com
p: +16178216079
Power, Network, and Costs Consulting for Iceland Datacenters and Occupants
