[120579] in North American Network Operators' Group
Re: Revisiting the Aviation Safety vs. Networking discussion
daemon@ATHENA.MIT.EDU (Dobbins, Roland)
Thu Dec 24 20:56:32 2009
From: "Dobbins, Roland" <rdobbins@arbor.net>
To: NANOG list <nanog@nanog.org>
Date: Fri, 25 Dec 2009 01:53:25 +0000
In-Reply-To: <877585b00912241601i29449b84mc8ea067f2968d16d@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Dec 25, 2009, at 7:01 AM, Michael Dillon wrote:
> It would be interesting to see what others have to say about this answer.
I think it's a pretty accurate summation of how these things work in a lot =
of big organizations, all over the world.
There's a detrimental side to it, in that in the engineering org, the near-=
complete siloing away from ops can lead to an ivory-tower/King Canute type =
of mentality; in the ops org, this phenomenon in turn can lead to increasin=
g frustration and lowered morale, which in turn leads to apathy and poor cu=
stomer service.=20
All too often, one ends up with mutually-hostile engineering and ops teams =
who waste time and energy actively working to frustrate one another's ambit=
ions, rather than combining their efforts to design, build, and operate the=
best network possible. Which in turn leads to many of the frustrations ex=
perienced every day by the end-customer.
-----------------------------------------------------------------------
Roland Dobbins <rdobbins@arbor.net> // <http://www.arbornetworks.com>
Injustice is relatively easy to bear; what stings is justice.
-- H.L. Mencken
