[119904] in North American Network Operators' Group
Re: Calling Comcast Postmaster or whomever actually is responsible
daemon@ATHENA.MIT.EDU (Griffiths, Chris)
Thu Dec 3 15:24:21 2009
Date: Thu, 03 Dec 2009 15:22:44 -0500
From: "Griffiths, Chris" <Chris_Griffiths@Cable.Comcast.com>
To: Chris Stebner <chris.stebner@gmail.com>,
<nanog@nanog.org>
In-Reply-To: <941190370912030910v71b3f0c6p33e44488cc4a2370@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 12/3/09 12:10 PM, "Chris Stebner" <chris.stebner@gmail.com> wrote:
> For over a month now I've been fighting with Comcast Customer Security
> Assurance regarding a simple BlackList issue. Apparently there is some
> disconnect between internal applications and their ability to report
> BlackList status accurately and the 'actual' BlackList rule-set. Supposedly
> the ticket has been escalated to 'admin' and 'engineering' multiple times to
> no avail. Currently we are waiting for engineering again to examine the
> issue.
>
> The block is owned by us, a facilities based CLEC in business for over 10
> years. The /24 in question is used for business T1's.
>
> If anyone has any contacts, ideas or the power to resolve the issue I'd be
> elated to hear from you.
>
>
> Thank you all for your time,
>
> Chris Stebner
> 970-403-0102
I have send this issue on to the right team and you should hear back from
them shortly.
Thanks for posting.
--
Chris Griffiths
Comcast Cable Communications, Inc.
National Engineering and Technical Operations
